With the industry going through a harsh reality, many are weighing the options outside of the service sector. I have talked with a number...

The service industry is open for business as usual. Whatever "usual" is; well that's up for debate. I recently visited my favorite steakh...

Whether you were waiting for a call to return to work or accepting that the call would never come, the only certainty was that life would...

I have spent the last 25 days homeschooling my children. Or were they schooling me? It turns out that I am forever the student.

For those of us who are fortunate to have shelter, food, and health in these trying times, the question may be; what can I do to help? EA...

My first recollection of concern over COVID-19 was a car ride from Rockland County, NY to my home in New Jersey. My 13 and 12-year-olds w...

(Digital Analysis Composite) How private is your social media account, really? There have been recent reports of companies like Airbnb an...

As the coronavirus claims more victims this week than SARS did at the turn of the millennium, the economic loss is felt in the hospitalit...

What is the Hotel Service Fee at the end of the bill? Pool, shoeshine, WiFi, city-mandated charges? Travelers have been paying subsidiary...

Related Professional Experience SAV Coordinator 2019-Present Movado Group Moonachie, NJ · Statistical Data management for technical/estim...

It was scary... If you have ever wondered whether you had the courage to change careers after being successful in an industry for so long...

Have you ever looked at someone’s social media page and wondered how their images are so creative or captivating? More importantly have y...

Customer service and Customer Satisfaction occur simultaneously. Responding to a customer’s needs with intensity, attentively and in a ti...

Besides a great site and fantastic social media content, you have to have great efficiency and analytics behind the machine. I recently f...

You know the feeling you get when you finally check in to a hotel for a much-needed vacation? Imagine getting that same feeling when you ...

VALUE; Is what we think something is worth. In business this is easily described as ROI or return on investment. Is it worth doing somet...

Paying a fair wage to restaurant workers should be an uncontested idea. When proposals are put forth to raise the wage of restaurant work...

Hotel managers, brands and owners are grappling with the effective use of Artificial Intelligence in hotel operations. Personal touch-poi...

Eight months after the horrific Mandalay Bay shooting, hotels aim to keep the focus on safety and security while delicately balancing it w...

Let me introduce a new and compelling way to read about hospitality industry trends. Face-To-Face... This blog is more than just a list o...